Support

Remote support

By appointment, I connect directly to your computer – securely via TeamViewer QuickSupport. Nothing to install, nothing to configure.

Three steps

  1. Download – the right program for your computer:

Download for Windows Download for Mac

  1. Run – open the downloaded file. Windows may ask you to “Run” it, a Mac asks for screen recording and accessibility permission.
  2. Tell me ID and password – on the phone. You can see everything I do and end the connection with one click.
Important – beware of fake “support”: I only connect after we have arranged it. I never call unannounced and never ask you by email, text message or pop-up to start a remote session. Only share ID and password when you are on the phone with me yourself: +49 151 5752 4024. If in doubt, hang up and call back.

Existing clients

The easiest way is to request remote support in the client portal (Overview → “Remote support”). Everything goes straight into your ticket and you start the session with one click.

Privacy

I use TeamViewer for remote support. Details are in the privacy policy. Questions? Get in touch.